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Have you ever attempted a significant change in your own attitudes or behavior? Have you ever attempted to introduce significant change in an organization? And have you encountered resistance to that effort? I was invited recently by a client to engage in thinking with them about the slow progress of a culture transformation in which… Continue reading The Challenge of Transformation – Part I: Understanding the Resistance

For some time, I've wanted to write about those people in our lives - work, home, anywhere - who seem to try hard, or who seem well-intentioned and very sincere, yet who do not manage to hold up their end of the relationship in some way. I wanted to focus on those employees for example… Continue reading Dealing with Earnest Incompetence

Here is what I'm seeing lately: The issue with most teams is NOT that team members are not connected well enough. The problem is that they're TOO connected. That is, there is such a high degree of emotional sensitivity to each other that truth becomes lost, rationality is sacrificed, and intuition and creativity are stifled.… Continue reading “There is no ‘I’ in ‘TEAM’ – Really???

How do you respond when the subordinate of someone who reports to you says, "I need to talk with you about what's going on in our department"? How do you respond when an employee says, "Can I tell you something in confidence"? A leader typically wants to engender a sense of openness in the organization.… Continue reading The Open Door Policy (Trap)

Once team members are "on the same page" about goals and objectives, what norms will help them keep moving in the same direction? How can members check their own and each others' behavior along the way? The Team Member Pledge (below) is based on a few fundamental principles: 1. Each person is responsible for communicating… Continue reading The Team Member Pledge