This blog is public. But it’s also personal. A number of events occurred locally and nationally in the past 5 years that have highlighted major gaps in both my education and my experience. I’ve also become more concerned that the country and city I’m gradually turning over to my children and grandchildren are fraught with… Continue reading Why a Blog on Race in Rochester – by a White Guy?
A management team discusses whether to move ahead with a major project proposed by the CEO of the company. The discussion seems devoid of energy. No one acknowledges the flatness. The ultimate decision is a tepid "yes." Business as usual? What is actually going on here? Perhaps: • The CEO is pushing her agenda again… Continue reading What’s “Under the Table”? The Effect of Hidden Processes on Groups
Though it would be difficult to prove, the ability to listen well has a decisive impact on the actual bottom-line performance of any organization. As our clients relate their stories of progress, I'm struck by a common thread: the gist of any organizational change process seems to be the increased ability of leaders to coach;… Continue reading The Leader’s Basic Tool: Attentive Listening
Hands-Off Style Doesn't Work for This Boss by Kathleen Driscoll (This article originally appeared in the Rochester Business Journal) "I'm a hands-off type of manager. I like to give people the tools they need to do their jobs and help them solve problems themselves. I have found that when I trust them, I get better… Continue reading Hands-Off Style Doesn’t Work for This Boss