How do you respond when the subordinate of someone who reports to you says, "I need to talk with you about what's going on in our department"? How do you respond when an employee says, "Can I tell you something in confidence"? A leader typically wants to engender a sense of openness in the organization.… Continue reading The Open Door Policy (Trap)
Once team members are "on the same page" about goals and objectives, what norms will help them keep moving in the same direction? How can members check their own and each others' behavior along the way? The Team Member Pledge (below) is based on a few fundamental principles: 1. Each person is responsible for communicating… Continue reading The Team Member Pledge
• Do your employees tell you what they believe, or what they believe you want to hear? • How do you spot the natural tendency in so many employees to be less than truthful with you? • Are you aware of your subtle and not-so-subtle mannerisms that promote deception? Recently, a new client said to… Continue reading Are You and Your People Playing “Follow the Leader”?
I recently met with a senior executive of a large organization - to explore a coaching relationship. After meeting at the reception desk, she led me through a maze of turns, doors, and up stairways to reach her office, deep in the bowels of the company. There, she painted a picture of an organization steeped… Continue reading Reality Checks for Leaders
By Dr. Daniel Papero Published by Working Systems, Inc. Presenteded with permission How does one manage oneself with a difficult other person, be it boss, supervisor, peer or subordinate? I have heard this question a lot in my travels this year. Generally, people blame "personality differences" for their difficulties. While personality may have a role… Continue reading Managing Oneself With A Difficult Person